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Terms & Conditions

Effective: March 1, 2026 · Last updated: August 27, 2026

1. Acceptance of Terms

By accessing or using QR Seva ("the Service"), operated by VD Cottage LLP ("we", "us", "our"), a limited liability partnership registered in India with its registered office at 151, Ayodhya, Uttar Pradesh, India, you agree to be bound by these Terms & Conditions, our Privacy Policy, our Refund & Cancellation Policy and our Shipping & Delivery Policy. If you do not agree, please do not use our service.

2. Service Description

QR Seva provides a platform for restaurant owners to create and manage digital menus accessible via QR codes. The service includes menu management, QR code generation, template customization, public menu hosting, menu translations, analytics and optional AI-assisted features that consume prepaid AI credits.

3. User Accounts

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You may sign in using your email/password or via Google OAuth
  • One restaurant per account unless otherwise authorized
  • You must be at least 18 years old to use the service
  • You are responsible for all activity that occurs under your account

4. Free Trial

New restaurants receive a 14-day free trial with full access to the Service. No payment method is required to start a trial and nothing is charged when it ends. When the trial expires, paid features pause until you purchase a plan; your menu data is retained in your account. We may change the length or availability of the free trial for new signups at any time.

5. Plans, Pricing & Payments

  • Published prices: current subscription plans and prices are listed on our Pricing page and inside your dashboard before you pay. Custom plans agreed with our team are shown in your dashboard with a clear price before any payment.
  • Billing in advance: plans are billed upfront for the plan period you select (for example monthly or yearly). AI credit packs are prepaid and consumed as you use AI features.
  • Currency: restaurants in India are billed in Indian Rupees (INR); restaurants outside India are billed in US Dollars (USD). Your bank or card issuer may apply its own currency conversion rate and fees, which are outside our control.
  • Taxes: prices are exclusive of applicable taxes (such as GST in India) unless stated otherwise. Taxes due are shown at checkout and itemised on the invoice we email to your account address.
  • Payment processing: payments are processed by Razorpay, a PCI-DSS compliant payment gateway, and may be made by debit or credit card (including international cards), UPI, net banking or wallets where available. We do not store your card details.
  • Price changes: we may change plan prices with at least 15 days' notice by email or in-app notice. Changes apply from your next billing period; the period you have already paid for is never repriced.
  • Failed payments: if a payment fails, the plan is not activated and any amount debited by your bank is reversed as described in our Refund & Cancellation Policy.

6. Renewal, Cancellation & Refunds

  • Plans run for the fixed period you paid for. You are not charged automatically at the end of a period unless you have enabled renewal in your dashboard where that option is offered.
  • You may cancel a subscription at any time from Dashboard → Billing. Cancellation takes effect at the end of the current paid period; you keep access until then and are not charged again.
  • Fees for a billing period that has started are non-refundable except in the cases listed in our Refund & Cancellation Policy, which forms part of these terms.

7. Service Delivery

QR Seva is a digital service. Accounts are activated instantly on signup, paid plans and credit packs are activated automatically on payment confirmation, and QR codes are delivered as downloadable files. Nothing is physically shipped. Details are in our Shipping & Delivery Policy.

8. Acceptable Use

You agree not to:

  • Upload illegal, harmful, or offensive content
  • Misrepresent your restaurant or menu information
  • Attempt to gain unauthorized access to the platform or other users' accounts
  • Use the service for any purpose other than restaurant menu management
  • Interfere with or disrupt the service or its infrastructure
  • Use automated systems (bots, scrapers) to access the service without permission

9. Content Ownership

You retain ownership of all content you upload (restaurant information, menu items, images). By uploading content, you grant QR Seva a non-exclusive, worldwide license to display and serve that content as part of the service (e.g., on your public menu page). This license terminates when you delete the content or your account.

10. Account Termination & Deletion

  • By you: You may delete your account at any time from the Settings page. Upon deletion, all your personal data, restaurant information, menu items, and uploaded images will be permanently removed within 30 days.
  • By us: We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or remain inactive for more than 12 months. We will attempt to notify you via email before termination when possible. No refund is due for the remaining period of a plan terminated for breach.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any loss or damage resulting from service downtime.

12. Limitation of Liability

QR Seva is provided "as is" and "as available" without warranties of any kind, either express or implied. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount you paid for the service in the preceding 12 months, or INR 1,000, whichever is greater.

13. Indemnification

You agree to indemnify and hold harmless QR Seva from any claims, damages, or expenses arising from your use of the service, your content, or your violation of these terms.

14. Email & Communication Policy

QR Seva sends only transactional emails necessary for account operations, including OTP verification codes, password reset links, account security notifications, payment confirmations, invoices and refund updates. We maintain a strict zero-tolerance spam policy and do not send marketing, promotional, or bulk emails.

We comply with applicable email regulations including the CAN-SPAM Act (USA), GDPR (EU), and the Information Technology Act, 2000 (India). Our infrastructure includes automated bounce and complaint handling, recipient address validation, and suppression list management to ensure responsible email delivery.

To report unwanted emails or abuse, contact abuse@qrseva.com.

15. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or the use of the service shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

16. Modifications

We may update these terms from time to time. If we make material changes, we will notify you via email or an in-app notification at least 15 days before the changes take effect. Continued use of the service after changes constitutes acceptance of the updated terms.

17. Contact

QR Seva is a product of VD Cottage LLP, a limited liability partnership registered in India.

  • Registered address: 151, Ayodhya, Uttar Pradesh, India
  • General inquiries: support@qrseva.com
  • Support hours: Mon–Sat · 10 AM – 7 PM IST
  • Abuse / spam reports: abuse@qrseva.com