Refund & Cancellation Policy

1. Free Trial

Every new restaurant gets a 14-day free trial with full access. No card is required and nothing is charged when the trial ends — the trial simply expires. You are only billed when you actively choose and pay for a plan, so there is nothing to cancel or refund during the trial.

2. How to Cancel a Subscription

• Self-serve: go to Dashboard → Billing → Cancel subscription. Cancellation is immediate and confirmed on screen; you can also email support@qrseva.com from your account email and we will cancel for you.
• When it takes effect: at the end of the billing period you have already paid for. You keep full access until then and are not charged again.
• After the period ends: your public QR menu is paused until you subscribe again. Your menu data stays in your account; deleting the account itself is a separate action under Settings (see our Privacy Policy).
• No minimum contract, no cancellation fee.

3. Refund Eligibility

Subscription fees are billed in advance for the plan period you choose (for example monthly or yearly) and the service is activated and delivered digitally as soon as the payment succeeds. Because of this:

• Fees for a billing period that has already started are non-refundable.
• We do not provide pro-rated refunds for unused time after you cancel; access simply continues to the period end.

We do issue a full refund of the amount paid when:

• you were charged more than once for the same plan or credit pack (duplicate payment);
• your payment succeeded but the plan or credits were not activated within 24 hours and we could not fix it after you contacted support;
• an incorrect amount was charged because of an error on our side; or
• a refund is required by applicable law.

AI credit top-ups: credit packs are non-refundable once any credit from the pack has been used. A pack bought by mistake can be refunded in full if you contact us within 7 days of the purchase and none of its credits have been consumed.

Promotional or discounted purchases follow the same rules; any refund is limited to the amount you actually paid.

4. How to Request a Refund

Email support@qrseva.com from the email address registered on your account with the subject "Refund request" and include:

• your restaurant name;
• the payment ID or invoice number (both are listed under Dashboard → Billing);
• the date and amount of the payment; and
• the reason for the request.

We acknowledge every request within 2 business days and tell you the outcome within 5 business days.

5. Refund Processing & Timelines

• Approved refunds are initiated within 3 business days of approval.
• Refunds go back only to the original payment method, through Razorpay. We cannot refund to a different card, account or wallet.
• Typical time for the money to reflect after we initiate it: UPI and wallets 1–3 business days; Indian debit / credit cards and net banking 5–7 business days; international cards up to 10 business days depending on the issuing bank.
• Refunds are made in the currency originally charged. Exchange-rate differences and bank or card-issuer fees are outside our control and are not compensated.
• You receive an email confirmation with the gateway refund reference once the refund is initiated.

6. Failed or Pending Payments

If your bank debited the amount but the payment shows as failed and no plan was activated, the amount is normally reversed automatically by your bank or the gateway within 5–7 business days. If it does not appear within that time, send us the transaction reference and we will reconcile it with Razorpay and confirm the reversal.

7. Chargebacks

Please contact us before raising a chargeback with your bank — almost every billing issue is resolved within a few days. We reserve the right to suspend paid features while a chargeback is under dispute and to restore them once it is resolved.

8. Cancellation by QRSeva

• If we suspend or terminate an account for a breach of the Terms & Conditions, no refund is due for the remaining period.
• If we permanently discontinue a paid service or become unable to provide it, we refund the unused portion of your current billing period on a pro-rata basis.

9. Changes to This Policy

We may update this policy from time to time. Material changes are announced by email or an in-app notice at least 15 days before they take effect, and the "Last updated" date above is revised. Purchases made before a change are governed by the version in force at the time of purchase.

10. Contact

QRSeva is a brand of VD Cottage LLP, a limited liability partnership registered in India.

• Registered office: 151, Ayodhya, Uttar Pradesh, India
• Billing & refunds: support@qrseva.com
• Support hours: Mon–Sat · 10 AM – 7 PM IST